Adama Ndiaye
Dynamic Finance & Communication Professional
Dakar, SN.About
Dynamic and results-oriented professional with a strong foundation in finance, communication, and business development, currently pursuing advanced studies in Trading and Financial Markets. Eager to leverage proven expertise in client relationship management, sales strategy implementation, and operational efficiency to drive company growth and achieve strategic objectives. Committed to contributing to a forward-thinking organization through a diligent and proactive approach.
Work
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Summary
Currently leading commercial development and partnership initiatives for ADAA HERITAGE, driving client acquisition and strategic growth.
Highlights
Spearheaded client portfolio expansion, contributing to a 15% increase in customer base within the first 6 months.
Efficiently managed client orders and relationships, improving service delivery efficiency by 10% and maintaining high client satisfaction.
Developed and implemented commercial and communication strategies, enhancing market presence and driving a 20% increase in lead generation.
Initiated and cultivated strategic partnerships, expanding business opportunities by 3 new collaborations and ensuring performance tracking.
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Summary
Supported commercial operations at VCOM MEDIA, managing visitor reception, order processing, and contract finalization.
Highlights
Managed reception for an average of 20 visitors daily, ensuring a professional and welcoming environment.
Efficiently processed client orders and managed customer files, reducing processing time by 10%.
Facilitated the finalization of 5+ commercial contracts and coordinated departmental meetings, improving team collaboration.
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Summary
Offered diverse aesthetic services at Perfectissime, including specialized body treatments and personalized client consultations.
Highlights
Performed a variety of aesthetic treatments, including hammam and body scrubs, increasing service uptake by 15%.
Provided personalized beauty consultations, leading to a 10% increase in product sales and enhanced client loyalty.
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Summary
Provided specialized aesthetic treatments at Sublime Institut, focusing on comprehensive face and body care.
Highlights
Delivered a wide range of face and body treatments, serving over 50 clients monthly with high satisfaction ratings.
Provided personalized client care, tailoring services to individual needs and achieving a 95% client retention rate.
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Summary
Served as a Tele-Advisor at EXCHANGE GROUPE, specializing in mobile package sales, customer retention, and problem resolution.
Highlights
Achieved 110% of monthly sales targets for mobile packages, contributing to significant revenue growth.
Implemented customer retention strategies, reducing churn by 5% and fostering long-term client loyalty.
Resolved an average of 25 customer issues daily with a 90% first-call resolution rate, significantly improving customer satisfaction.
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Summary
Provided comprehensive commercial assistance at VCOM MEDIA, focusing on client support, order processing, and contract finalization.
Highlights
Provided prompt and courteous customer assistance, resolving an average of 30 inquiries daily and enhancing client satisfaction.
Processed over 50 orders and invoices weekly, maintaining accurate client records and ensuring timely financial transactions.
Facilitated the finalization of 10+ contracts with key partners, ensuring compliance and successful business agreements.
Coordinated and organized weekly sales department meetings, improving team communication and operational alignment.
Managed studio operations and facilitated broadcasts for GPTV Group, supporting content delivery to a broad audience.
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Summary
Completed a comprehensive accounting internship at APC, focusing on financial data entry, document management, and administrative support.
Highlights
Accurately entered over 100 accounting entries weekly, ensuring data integrity for financial records.
Organized and archived critical financial documents, improving retrieval efficiency by 20%.
Provided key administrative support to the accounting department, contributing to smooth daily operations.
Languages
English
Spanish
French
Skills
Communication
Strategic Communication, Client Communication, Persuasion, Active Listening, Presentation Skills.
IT & Software Proficiency
CRM Software, Microsoft Office Suite, Data Entry, Digital Tools, ERP Systems.
Teamwork & Collaboration
Cross-functional Collaboration, Team Leadership, Conflict Resolution, Project Collaboration, Interdepartmental Coordination.
Client Relationship Management
Customer Service, Client Retention, Customer Satisfaction, CRM, Sales Support, Account Management.
Social Media Knowledge
Social Media Management, Digital Marketing, Content Creation, Community Engagement, Online Presence.
Problem Solving
Analytical Thinking, Critical Thinking, Troubleshooting, Solution Development, Decision Making.